Refund and Returns Policy

Shipping and Returns Policy:

  1. HIT Equipment shall provide the customer with the estimated dates of delivery and will use its best endeavours to maintain such estimates, but shall not be liable to the customer in the event that such estimates cannot be maintained.
  2. The obligations of HIT Equipment as to delivery shall extend to the delivery of goods to the kerbside or street level only. In the event that there are additional delivery requirements, the customer shall notify HIT Equipment at a reasonable time prior to any such delivery, and any additional costs thereby incurred shall be at the customer’s expense.
  3. Unless the customer has inspected the goods and given written notice to HIT Equipment within two (2) business days of delivery that the goods do not comply with the relevant specifications or descriptions, the goods shall be deemed to have been accepted in good order and condition, and no claim for credit, non-delivery, or repair of goods shall be accepted unless notification is made within two (2) days in writing to HIT Equipment International.
  4. In the event that HIT Equipment otherwise accepts the return of goods for credit, such credit will endure for a maximum of twelve (12) months from the date of the first sale to the customer of the returned goods, and any such return will be liable to a re-stocking fee being not less than 25% of the invoice value of the goods.
  5. In the event that HIT Equipment accepts the return of goods for credit, the customer remains liable for the costs of re-delivering the goods to the manufacturer and shall be liable to pay HIT Equipment such costs.
  6. Nothing in these terms shall oblige HIT Equipment to accept returns of goods for credit if such goods were damaged during their assembly or installation, and nothing shall oblige HIT Equipment to pay any of the costs of assembly or installation or make it responsible for any losses arising from defective assembly or installation, and nothing in this clause shall affect the construction of Clause 19 of these terms.​
  7. (a) Nothing in these terms shall oblige HIT Equipment to accept the return of custom-made goods or goods manufactured to the customer’s agreed specifications. The customer acknowledges that they shall hold HIT Equipment harmless from any claims for losses, damages, lawsuits, and claims whatsoever arising from the delivery of customized goods to the customer’s specifications. (b) The customer shall not be entitled to any refund for money paid in relation to the manufacture, cancellation, or return of customized goods.
  8. No order may be cancelled, modified, or deferred without the prior written consent of HIT Equipment, and if HIT Equipment shall consent to any cancellation, modification, or deferral, the customer shall reimburse it for all losses, including loss of profits, and shall be liable to pay a cancellation and re-stocking fee being not less than 25% of the invoice value of the goods.

Privacy Policy and Terms and Conditions:

  1. In these terms and conditions agreement means any agreement or contract entered into for the provision of goods and/or services by HIT Equipment to the customer.
  2. HIT Equipment International means HIT Equipment International Pty Limited of Level 25, 88 Philip St, Sydney NSW 2000. The customer means any person, firm, or corporation requiring goods or services from HIT Equipment International. Goods mean goods supplied from HIT Equipment to the customer or purchaser. GST means the goods and services tax as defined in a New Tax System (Goods & Services Tax) Act 1999 as amended. Terms mean these terms and Conditions of Sale.
  3. The customer wishes to buy goods and services from HIT Equipment International.
  4. HIT Equipment has decided to sell and/or provide the goods and services to the customer.
  5. No amendment, alteration, waiver, or cancellation of any of these terms is binding on HIT Equipment unless confirmed by HIT Equipment in writing.